Privacy Policy
Last updated: August 2026
Momentum Labs ("Momentum Labs", "we", "us") is operated by 2785892 Alberta Ltd, a Canadian company based in Edmonton, Alberta. We are committed to protecting your personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
1. Information we collect
We collect only the personal information reasonably required to provide our services, including:
- Contact details you submit — name, business name, email address, phone number.
- Information you provide in forms, chat, SMS, email, or on calls with us.
- Business data you authorize us to process on your behalf, such as CRM contacts and appointment records.
- Technical data such as IP address, browser type, pages visited, and referring URL, collected through standard web analytics.
2. How we use your information
- To respond to inquiries and provide the services you have requested.
- To configure, operate, and support your automation, booking, review, and website systems.
- To send service communications, reports, and — where you have consented — marketing messages.
- To meet legal, accounting, and regulatory obligations.
3. Consent
We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at sales@momentumlabs.marketing. Withdrawing consent may mean we can no longer provide certain services.
4. SMS and electronic messages
Our SMS and email programs operate in compliance with Canada's Anti-Spam Legislation (CASL) and A2P messaging requirements. Message frequency varies. Standard message and data rates may apply. You can opt out of SMS at any time by replying STOP, and out of email by using the unsubscribe link.
5. Service providers
We use third-party providers to deliver our services — including CRM, messaging, payment, hosting, analytics, and AI platforms. These providers may process data outside Canada, in which case that information may be subject to the laws of the jurisdiction in which it is held. We require providers to protect personal information with safeguards comparable to our own.
6. Safeguards and retention
We protect personal information with administrative, technical, and physical safeguards appropriate to its sensitivity, including access controls and encryption in transit. We retain personal information only as long as necessary for the purposes described here or as required by law.
7. Your rights
You may request access to the personal information we hold about you, request corrections, or ask that it be deleted where we are not required to retain it. We will respond within the timelines set by applicable privacy legislation.
8. Cookies and analytics
Our website may use cookies and similar technologies to understand site usage and improve performance. You can disable cookies in your browser settings, though some features may not function as intended.
9. Contact and complaints
Privacy questions, access requests, and complaints can be sent to our Privacy Officer at sales@momentumlabs.marketing. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
10. Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with an updated effective date.
This page is provided for general information and is not legal advice. Have it reviewed by a qualified Canadian lawyer before relying on it for compliance.